Due to the spread of the global virus, some students have to take online lessons in their own homes. There will be all kinds of things in online classes, so I will investigate the pain points of the groups around me, that is, Chinese students in online classes.

INSIGHT

Through observation, I found a lot of problems, such as Chinese students do not like to use the camera to communicate. After turning on the camera, parents will accidentally break into the camera, causing inconvenience to us in class.

Another example is a friend of mine who has another computer next to him during class. Because he doesn’t turn on the camera, he can play games as he pleases next to him.

QUASTIONNAIRE

It can be seen that for online courses, the satisfaction of most Chinese students is between 1-3. Because Chinese students are introverted, online courses can reduce their learning efficiency.

painpoint：

They don’t like communicating electronically
The are comfortable with writen communication
Live class cannot be recording, but they believe looking back on what they have learned in a course will help they to remember it better
No self-disciplined, hard to set aside reading and homework time
No sufficient computer keyboard skills for doing online work
Uncomfortably composing text on a computer in an online environment
Hard to discuss with other students during internet activities outside of class

INTERVIEW

1. Are you satisfied with the online course？

2. How is feeling about the software?

3. Are there any challenges on handing your homework online ?

4. Do you think there is any else can be improved?

PERSONAS

EMPATHY MAPS

JOURNEY MAP

	Before the class	Class time	After class	Homework time
Actions	In the WeChat group, ask if there is any homework in the last class, which needs to be presented in this class	In the WeChat group, students discuss in Chinese what the teacher says and they don’t understand. Then they get to know each other’s understanding	Ask again after class what is the content of the homework before the next class	How and where is the assignment uploaded, how is it handed in, and how does the system work
Emotions	nervous	Confused, shy	Relax ，happy	Anxiety, confusion, procrastination
Barriers/pain point	forget to check the temporary homework before class	Can’t keep up with the teacher’s speed，Computer software is a distraction	In a short time will not touch the learning software	Without self-control, it’s easy to give up and get distracted
Possible solution	Software Settings teacher upload files, key reminders	Software adds a real-time translation function to assist students with poor English foundation	Software features to add a daily mandatory clocking in, reporting daily work	Add some clocking functions to the software

Final journey map